Due to the custom nature of our personalized artwork products, we cannot accept returns or exchanges for buyer's remorse or change of mind once the artwork production has started. Your artwork is meticulously designed and uniquely created for you.
### 1. Order Cancellation
- You can cancel your order within **24 HOURS** of placing it for a full refund.
- After 24 hours, cancellations are subject to approval as our artists begin working on your custom portrait immediately.
### 2. Damaged, Incorrect, or Defective Items
We take full responsibility for quality and transit issues. If your order arrives damaged, defective, or with printing errors:
- Please contact us at **support@arenivostudio.com** within **24 HOURS** of delivery with photos of the issue and your order number.
- Upon confirmation, we will send you a replacement free of charge or issue a full refund to your original payment method.
- **Return Shipping Cost:** You do NOT need to return damaged items.
- **Restocking Fee:** There are no restocking fees ($0).
### 3. Refunds Processing Time
If a refund is approved, it will be processed automatically back to your original payment method within **3–5 business days**. Please note that your bank or credit card company may take additional time to process and post the refund.
### 4. Revisions & Photo Guidelines
- We offer revisions to ensure you love your artwork. Unlimited minor adjustments can be made to the proof provided.
- Please note that we rely on the photo uploaded with your order. It is the customer's responsibility to submit high-quality photos according to our Photo Guidelines.
If you have any questions regarding your order, feel free to contact us at support@arenivostudio.com.